We at ClickGo Limited (“ClickGo”, “we”, “us”, “our”) know that our users (“you”, “your”) care about how your personal information is used and shared, and we take your privacy seriously.
ClickGo is intended to facilitate communication and the sharing of care notifications and alerts and other information by and among: family members, friends, community based supports and care professionals of a person requiring care, the Supported User.
Such family members, friends, community based supports and care professionals who have registered with the ClickGo service are referred to herein as “Members”. Both supported Users and members can create appointment requests, manage scheduling, track budgets, manage teams of workers and manage outcomes around an individual Supported User.
Members that are centred around the same Supported User can connect together to form a Care Team, for and on behalf of that Supported User. Information that is shared with a Care Team is private and secure to the Members of that Care Team.
In addition, certain Members may be authorised to access, update and share certain personal data, health-related data and other sensitive information related to and/or on behalf of a Supported User within and between Care Teams, where this Member has permission from the Supported User, for example a family member acting as an advocate or a Support Worker with a duty of care
This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
We collect the following types of information:
Your Personal Information: We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, email address, and browser information. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymise your Personal Information so that you cannot be individually identified, and provide that information to our partners.
If you choose to invite another person into ClickGo we will ask you for an email address for that person. We will automatically send a one-time email inviting him or her to visit the website. ClickGo stores this information for the sole purpose of sending this one-time email, and tracking the success of our invite and referral programmes. This person may contact us through the customer feedback section on www.clickgo2.com and send a request to remove this information from our database.
Supported User Data is the combination of Personal Information and information related to health conditions, wellness and safety information. The Service is not intended for the transmission of any Supported User Data other than that of a Supported User around whom your Care Team and Network of Care is organised.
Please do not disclose any Supported User Data that does not relate to the Supported User around whom your Care Team or Network of Care is organized. IF YOU DO SUBMIT OR UPDATE ANY PERSONAL INFORMATION OR SUPPORTED USER DATA RELATING TO SUCH SUPPORTED USER OR ANYONE OTHER THAN YOURSELF TO OR THROUGH THE SERVICE, YOU REPRESENT THAT YOU HAVE PROVIDED ANY NECESSARY NOTICES TO THAT INDIVIDUAL AND OBTAINED ANY NECESSARY CONSENTS.
Please note that Supported User Data about you may be collected through the Service either directly from you, or from third-party sources (including, Authorised People). IF YOU ARE A SUPPORTED USER, YOU ARE HEREBY AUTHORISING YOUR AUTHORISED PEOPLE TO SUBMIT AND UPDATE PERSONAL INFORMATION AND PROTECTED HEALTH INFORMATION ON YOUR BEHALF.
Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when you visit pages in our Website.
When you visit the Website, whether as a ClickGo registered user or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). For example, Log Data may include information such as your computer’s IP address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.
We use Google analytics services to help understand your usage of our services. Google analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. As part of our service agreements, Google collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Google, please visit http://www.google.co.uk/analytics/terms/us.html.
We use User Voice services to manage our support services, knowledgebase and FAQ’s. User Voice collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to help with processing support requests. For more information on the privacy practices of User Voice, please visit https://www.uservoice.com/tos/.
Where a User has chosen to link to a care and support organisation that utilises ClickGo, ClickGo can generate, collect and maintain several types of information about a Supported User, including but not limited to any combination of the following:
We may contact you, by email or other means; for example, we may communicate with you about your use of the Website or Services. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our email communications, newsletter or marketing emails by following the unsubscribe instructions included in those emails, or you can contact us through our customer support portal at www.clickgo2.com
All information you provide to us is stored on secure servers that are protected in secure facilities including firewall protection and located in those countries that form part of the European Economic Area (“EEA”) or are considered to provide adequate protection for personal information under the European Union Data Protection Directive (95/46/EC).
The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services.
We neither rent nor sell your Personal Information or that of a Supported User in personally identifiable form to anyone. We share such Personal Information in personally identifiable form with third parties as described below.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide the Services to you. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services.
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ClickGo, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Your account is protected by a password for your privacy and security. You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. The transmission of information via the Internet is not completely secure. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
When you enter your information on our site we encrypt the transmission of that information using secure socket layer technology (SSL).
Through your profile settings (or the profile settings of the Supported User, for Authorised People), you may access, and, in some cases, edit or delete the following information you’ve provided to us:
The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us through our support section at www.clickgo2.com. We will respond to your request to access within 30 days.
We post customer testimonials/comments/reviews on our website, which may contain personally identifiable information. We do obtain customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us through our support section at www.clickgo2.com
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features. You may be able to add, update, or delete information as explained above.
When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account by contacting us through our support section at www.clickgo2.com.
Please note that some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your personal information from our blog or community forum, contact us through our support section at www.clickgo2.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message through our support section at www.clickgo2.com. We will make every effort to resolve your concerns.
ClickGo Limited registered in Scotland under company number SC503743. Our registered office address is: Space, 11 Harewood Road, Edinburgh, Scotland, EH16 4NT. Effective Date: August 19, 2015